Acceptance of the conditions
The customer acknowledges having read, at the time of placing the order, the conditions set out on this screen and expressly declares to accept them. These conditions of use govern the contractual relations between https://www.shamballa-shilajit.com and his client, both parties accepting them without reservation.
Order
A firm order with no possibility of cancellation is placed when the customer presses the "Confirm Order" button on the confirmation page. By placing an order, you are making us an offer to purchase the products you have selected. We reserve the right to accept or decline this offer at our discretion.
https://www.shamballa-shilajit.com confirms the acceptance of the order and its progress to the customer at the email address provided by the customer during registration. This confirmation is effective when the customer receives an email from https://www.shamballa-shilajit.com indicating that the order has moved to “Processing” mode.
This email thus forms a sales contract between you and https://www.shamballa-shilajit.com
https://www.shamballa-shilajit.com reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order. In the event of an error in the recipient's contact details, https://www.shamballa-shilajit.com cannot be held responsible for the impossibility of delivering the product. In the event of a delivery problem from the manufacturer (availability), https://www.shamballa-shilajit.com will ensure that an alternative solution is found in agreement with the customer and to their advantage.
Return and refund
Due to the nature of our products, we do not accept returns or exchanges, except in exceptional circumstances. See Return and Refund Policy
Delivery times
Our products are delivered quickly worldwide, except during special periods when demand is very high, which may affect delivery times. Our tracked packages are shipped on average within 48 hours, or 2 business days after your order is placed. We deliver on average within 3 to 5 days for Europe, and 8 to 12 days for the rest of the world.
Fast Shipping Europe, DOMTOM, Switzerland, US, UK, Australia, Canada.
Preparation, packaging, shipping and delivery costs
Currently, shipping costs are only €2.93 for Europe and are FREE for purchases over €70.
They are €9.97 for DOM TOM Zone 1 and Switzerland, and €19.97 for the rest of the world, regardless of the weight of the package.
Our shipments are fast and secure with Colissimo against signature.
Price
Prices are expressed based on the Euro. The prices stated on the order confirmation are binding, even in the event of a variation between the order date and the delivery date of the goods.
Taxes
Our prices are calculated and indicated including VAT for the European Union (e.g. 5.5% VAT in France).
Customers outside the European Union are responsible, where applicable, for self-liquidating any additional taxes and other potential customs duties with the competent local authorities.
Payment
You can pay by Visa, Mastercard, American Express, CB via ShopifyPayments, or Applepay and Shop Pay.
Dispute
In case of complaint, please first contact our customer service, by email or using the chat available on our online store.
In accordance with Article L612-1, L616-1 and R616-1 of the French Consumer Code and Directive 2013/11/EU, in the event of an unresolved dispute with our customer service, you have the option of using a consumer mediator free of charge. We are members of CM2C, which can be reached at 49 Rue de Ponthieu • 75008 PARIS • website: www.cm2c.net e-mail: contact@cm2c.net - tel: 01 89 47 00 14. Furthermore, in accordance with Regulation (EU) No 524/2013, you can also submit your dispute via the European Commission's online dispute resolution platform, accessible at the following address: https://ec.europa.eu/consumers/odr.
Other cases
For all cases not governed by these conditions of sale, French law applies.
REP number: FR437290_01GBMO
