Returns, exchanges or cancellations
Considering the nature of our products, we do not accept returns or exchanges, except in exceptional circumstances.
Indeed, consumable and perishable goods such as food supplements can only be returned or exchanged if they have been received damaged.
See below for the conditions and procedure for refund or exchange.
Make a claim
For any returns or complaints, for example if upon receipt of the goods you notice a breakage or any problem with them, please first notify us as soon as possible using one of the means below:
By email: contact@shamballa-shilajit.com
By telephone: (+33) 0658266934
Be sure to leave us your full contact details so that we can contact you later.
If you receive a damaged or defective product, we ask you to take and send us photo(s) to facilitate the processing of your complaint to the following address: contact@shamballa-shilajit.com
To make any returns or claims, you must provide us with a receipt, order number or other proof of purchase.
Additionally, please note that:
- This policy does not apply to products that have been opened and/or used.
- Shipping and handling charges are non-refundable. Only the price of the item, including taxes, is refundable.
- We assume no liability for loss, theft or damage incurred when returning merchandise.
Refunds or exchange (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your request.
If your request is approved and you are issued a refund, a credit will automatically be applied to your credit card or original payment method within 5 days.
If this is an exchange, the replacement item will be shipped to you within 5 days.
Late or missing refunds (if applicable)
- If you have not yet received your refund, please check your bank account again first.
- Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
- Then contact your bank. There is often a processing time required before a refund is posted.
- If after completing all these steps you still have not received your refund, please contact us at contact@shamballa-shilajit.com
Shipping
Before returning a product, make sure you have communicated and reached an agreement with us. If applicable, we will send you the return address. If applicable, you will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €60, you will use a shipping service that allows you to track the shipment or purchase delivery insurance. We can guarantee that we will receive the item you return to us.
Cancelation
It is not possible to cancel your order beyond 48 hours once the transaction has been completed. You will therefore have to return it to obtain a refund (in the case where it is a product eligible for a refund).
Return of a product sent to the wrong address
In the event of an address error on your part, if our delivery service is not able to deliver the item, the package will be returned to the original address listed on the label. 'shipping.
A representative of our company will contact you to confirm whether you wish to cancel or receive your order. Your shipping information will be validated and you will be responsible for the costs of reshipping your order, if applicable.
