Right of Withdrawal
In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.
To exercise this right, you can notify us of your decision via your customer account: compte.shamballa-shilajit.com, or by email to contact@shamballa-shilajit.com, or by phone at (+33) 0983381514.
Exceptions to the Right of Withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
- Goods liable to deteriorate or expire rapidly.
- Goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.
Consequently, any product opened (unsealed packaging) or used after receipt cannot be returned or refunded. This provision applies to SHAMBALLA® Shilajit, a food supplement sensitive to heat, UV and contaminants, rigorously packaged.
Returns of this product are only accepted if it is perfectly intact, unopened, in its complete original packaging, within the 14-day period from receipt.
Effects of Withdrawal
In the event of a valid exercise of the right of withdrawal, we will refund all payments received, including initial delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the standard method offered), without undue delay and at the latest within 14 days following receipt of your request.
The refund will be made using the same payment method as that used during the initial transaction, unless you have expressly agreed to another method.
We may defer the refund until we have received the returned goods or until you have provided proof of shipment of the goods, the date taken being the earlier of these facts.
Return shipping costs are your responsibility.
Making a Claim
For any return or claim (damaged product, defective, order error), please contact us as soon as possible:
- By phone: (+33) 0983381514
In case of receipt of a damaged or defective product, please send us photos to facilitate the processing of your claim. You will also need to provide an order number or any other proof of purchase.
Please note that:
- This policy does not apply to products that have been opened and/or used.
- Return costs are the responsibility of the consumer, except in case of our error or a defective product.
- We assume no responsibility for loss, theft, or damage incurred during a return. For any item valued over €60, we recommend using a trackable or insured delivery service.
Refunds or Exchange
Once the returned item is received and inspected, we will notify you by email of the approval or rejection of your request. If approved, the refund will be applied to your original payment method within a maximum of 14 days. In case of an exchange, the replacement item will be shipped to you as soon as possible.
Late or Missing Refunds
- First, check your bank account.
- Contact your credit card issuer (display delay possible).
- Contact your bank (processing delay possible).
- If you still have not received your refund, contact us at contact@shamballa-shilajit.com.
Order Cancellation
You can cancel your order before it is shipped by contacting us as soon as possible via your customer account: compte.shamballa-shilajit.com. Once the order has been shipped, you will need to exercise your right of withdrawal under the conditions described above.
Return of a Product Shipped to the Wrong Address
In case of an address error on your part, if our delivery service cannot complete the delivery, the package will be returned to the original address. A representative will contact you to confirm whether you wish to cancel or receive your order again. Re-shipping costs will be at your expense.
Updated on July 6, 2026
