🌄 Traditionally harvested in the High Mountains of the Himalayas
☕ Easy to use, dilutes perfectly in a hot drink
⚡ Contains 85 trace elements and more than 57% fulvic and humic acids

Privacy Policy

Regulations

Our website https://www.shamballa-shilajit.com meets the highest standards of data protection.

Depending on where you are viewing our website from, different regulations may apply:




General Policy and Privacy Statement


ARTICLE 1- PERSONAL INFORMATION COLLECTED

When you make a purchase from our store https://www.shamballa-shilajit.com, as part of our buying and selling process, we collect the personal information you give us such as your name, address and email address or phone number.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails or SMS messages about our store, new products and other updates.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

COOKIES

Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to allow them or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persistent for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined If the store has a password, this is used to determine if the current visitor has access.
- “Log files” track Site activity and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files that record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this automatically collected information as “Order Information.”


When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Generally, we use the Order Information that we collect to fulfill any orders placed through the Site (including to process your payment information, arrange for the shipment of your order, and provide you with invoices and/or order confirmations). Additionally, we use this Order Information to:
communicate with you; assess potential fraud or risk; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information (in particular, your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about Shopify’s use of your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site – to learn more about Google’s use of your Personal Information, please visit: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

BEHAVIORAL ADVERTISING

As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://about.ads.microsoft.com/fr-fr/ressources/policies/personalized-announcements

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/?c=3&lang=fr.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we detect a "Do Not Track" signal on your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided below.
Additionally, if you are a European resident, please note that we process your information to fulfill our contractual obligations to you (for example, if you place an order through the Site) or to pursue our legitimate business interests, as listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may change this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.




ARTICLE 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us by email at contact@shamballa-shilajit.com, by modifying your account directly in your subscriber area or by unsubscribing using the link at the bottom of each of our emails.

Regarding the SMS database: We use a text messaging platform, which is subject to the following conditions.

By choosing to participate in our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a condition of any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc., a European Union company headquartered in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending SMS messages, your phone number will be passed to an SMS operator for delivery.

If you wish to opt out of receiving SMS marketing messages and notifications, please reply with STOP to any mobile message sent by us or use the unsubscribe link we provide in one of our messages. You understand and agree that alternative opt-out methods, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.
For any questions, please text "HELP" to the phone number you received the messages from. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


ARTICLE 4 - ACCOMMODATION

Our store is hosted on Shopify. They provide us with the online e-commerce server that allows us to sell our products and services to you.

Your data is stored in Shopify's data storage system and databases. Your data is stored on a secure server behind a firewall.

Shopify Payments

If you choose a direct payment gateway to complete your purchase, Shopify will process your payment through Shopify Payments. This information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as is necessary to complete your order. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ARTICLE 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

ARTICLE 7 - AGE OF CONSENT

Our service is intended for individuals who are legally adults. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@shamballa-shilajit.com

Privacy Standards Officer and Data Protection Officer:

Julien MASSIAS / Data Protection Officer

SAS Natural Mystic Shop France Diffusion, 3 rue Jules Vallès 90000 BELFORT / FRANCE


GUARANTEED QUALITY

Complies with the highest European standards for food supplements

QUICK DELIVERY

Our delivery times are 3 to 5 days for Europe and 7 to 10 days for the rest of the world.

SECURE PAYMENTS

The management of our online payments is 100% secure. You can by credit card or Apple Pay

24/7 CUSTOMER SERVICE

Our team is at your disposal for any questions about shilajit or your order